Returns & Refunds
At Leonard Silver, we want you to be completely happy with every purchase. If for any reason you're not, we're here to help.
Your Right to Cancel
As an online purchase, you are entitled to cancel your order under the UK Consumer Contracts Regulations. You have 14 days from the date you receive your order to notify us that you wish to return it, and a further 14 days to send it back to us.
Starting a Return
There are two ways to request a return. Log in to your account at leonardsilver.com and submit a return request directly from your order history, or email us at info@leonardsilver.com with your order number and reason for return.
Condition of Returns
All items must be returned in their original condition — unworn, with all garment tags attached and in original packaging. We reserve the right to refuse a refund on any item that does not meet these requirements.
Sale & Promotional Items
Items purchased in a sale or at a promotional price carry the same returns rights as full-price items. You're welcome to return them within 14 days for a full refund, or exchange them for a different size, provided they're unworn, unwashed and in original condition with all tags attached. Made-to-measure, altered and personalised garments are excluded. This does not affect your statutory rights.
Made to Measure & Altered Garments
Please note that made to measure orders and any garments that have been altered are non-returnable and non-refundable. As these items are made or adjusted specifically to your requirements they are exempt from the standard cancellation rights under the UK Consumer Contracts Regulations. This does not affect your statutory rights.
Return Postage
Return postage is the responsibility of the customer. We strongly recommend using a tracked delivery service that covers the value of the goods, as we cannot accept responsibility for items lost or damaged in transit. Please retain your proof of postage.
Alternatively, account holders can request a prepaid returns label through their account for a flat fee of £5.95, which will be deducted from their refund.
Refunds
Once we receive and inspect your returned item, your refund will be processed and credited to your original payment method within 14 days. Please note that original shipping charges are non-refundable.
If you have not received your refund within this timeframe, we'd suggest checking with your bank or card provider first, as processing times can vary. If you're still having trouble, please get in touch at info@leonardsilver.com and we'll be happy to help.
Exchanges
If you'd like to exchange an item for a different size, please log in to your account or email us at info@leonardsilver.com within 14 days of receiving your order. To ensure you don't miss out on your preferred size, we recommend placing a new order for the replacement item and returning the original for a refund.
If you are returning an item from outside the UK, please be aware that a shipping charge will apply for the replacement. Delivery times for exchanged items will vary depending on your location.
Send Returns To
Leonard Silver Ltd 51 Savile Street Hull HU1 3EA United Kingdom
